Terms & Conditions of sale

CONDITIONS OF SALE

Dear Customer,

the text below describes the conditions of sale of our online shop which you can download and view

Thanks for collaboration.

The direction

 

CONTRACTUAL CONDITIONS FOR DISTANCE SALE OF GOODS

SITE www.erboristeriaippocrate.it

 

 

1. GENERAL CONDITIONS OF THE CONTRACT Note: the information contained in this booklet is not intended to replace the advice of the Doctor, who is responsible for any prescription and therapeutic indication. This information is only an information guide and should absolutely not be disclosed to the public; it is reserved only for qualified people in the fields of Medicine, Food and Pharmacy (art.6 paragraph II of Legislative Decree 111 of 01.27.92). These general contract conditions (hereinafter General Conditions) govern the methods and terms with which the company ACCADEMIA IPPOCRATE SRL (hereinafter "Erboristeria Ippocrate"), with registered office in LERICI (SP) VIA SANTA TERESA 5/A CAP 19032, VAT number 01554220119, REA SP number - 234453, registered in the Company Register of LA SPEZIA on 03/14/2023, markets the products through the e-commerce portal and regulates the purchase, via electronic methods, of the aforementioned products of a better understanding of the conditions of sale means: Consumer: any natural person who places a purchase order or request for a quote for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out; legal entity that places a purchase order or request for a quote in the exercise of its entrepreneurial, commercial, artisanal or professional activity; Customer: the person (consumer or professional) who makes the purchase from the site www.erboristeriaippocrate.com; Site: www.erboristeriaippocrate.com exclusive property of ACCADEMIA IPPOCRATE SRL; Seller/Supplier: ACCADEMIA IPPOCRATE SRL (hereinafter "Erboristeria Ippocrate"), with registered office in LERICI (SP) VIA SANTA TERESA 5/A CAP 19032, VAT number 01554220119, REA number SP - 234453, registered in the Company Register of LA SPEZIA on 03/14/2023, provider of supplements, books, software, cosmetics and accessories sales services via the erboristeriaippocrate.com web portal; Purchase order: proposal regarding the purchase of one or more products, formulated by the customer with the seller through the forwarding of the order and simultaneous payment; Online sales contract: every purchase and sale contract relating to tangible movable goods presented on the site by the seller, stipulated between them and the customer as part of a distance selling system organized via telematic tools, concluded according to the methods provided for in the following articles, with specification pursuant to art. 12 of Legislative Decree no. 70/2003 of the various technical phases to be followed for the conclusion of the contract, of the manner in which the contract concluded will be archived and the related access methods, the technical means made available to the customer to identify and correct data entry errors before submitting the order, as well as the other information required by the aforementioned provision. 2. Acceptance of the general conditions of sale The general contract conditions constitute an integral part of any purchase order request and concluded product sales contract. The general contract conditions, reported below, are considered valid and accepted in full for any order received by ACCADEMIA IPPOCRATE SRL and constitute an essential part of each order. By proceeding with the purchase, the customer expressly declares to have read and accepted the contents of the general conditions, together with the information provided during the purchase procedure. If the Customer is a consumer, once the online purchase procedure has been completed, he/she will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of the articles. 3 and 4 of Legislative Decree 185/1999 on distance selling. Ipocrite Srl invites each Customer to carefully read these General Conditions before carrying out each purchase transaction and, once the purchase procedure provided by the site has been completed, to print them and keep a copy or save an electronic copy. Erboristeria Ippocrate may modify, at any time and without notice, the content of the General Conditions referred to in this document. Any changes made will take effect from the date of publication on the site, as declared in the heading of the General Conditions themselves.

 

3. Registration

 

In order to use some features of the Application, Users must register by providing, truthfully and completely, all the data requested in the relevant registration form and fully accept the privacy policy and these Conditions. The User is responsible for safeguarding their access credentials. It is understood that under no circumstances can the Owner be held responsible in the event of loss, diffusion, theft or unauthorized use by third parties, for any reason, of the Users' access credentials.

 

4. Account cancellation and closure

 

Registered Users can stop using the Products at any time, deactivate their accounts or request their cancellation through the Application interface, if possible, or by contacting the Owner directly at the e-mail address: info@ippocrate.info

 

The Owner, in the event of violation by the User of these Conditions or of the applicable legal provisions, reserves the right to suspend or close the User's account at any time and without notice.

 

5. Purchase methods and conclusion of the sales contract

 

The contract between the Supplier and the Buyer is concluded exclusively through the internet through the Buyer's access to the address www.erboristeriaippocrate.com, where, following the procedures indicated, the Buyer will formalize the contract for the purchase of the goods referred to in point 1 of the previous article.

 

Online sales are carried out following registration, free of charge and non-binding, and approval by ACCADEMIA IPPOCRATE SRL which reserves the right to cancel any registration with a simple communication via email, even without providing any justification.

 

The contract stipulated between the Supplier and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Erboristeria Ippocrate. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, you declare that you have read all the information provided to you during the purchase procedure, and that you fully accept the general and payment conditions transcribed below.

 

The presentation of the products on the site is aimed at users so that they can formulate a purchase proposal towards the seller and does not have the nature of a binding offer to the public pursuant to art. 1336 cc, any decision regarding the acceptance of the proposals made remains at the full discretion of the seller.

 

In order to proceed with a purchase order, the customer must be registered on the website www.erboristeriaippocrate.com and have communicated all the data requested during registration, consenting to the processing of the same for the purposes indicated.

 

Once registration is completed, the customer will be able to select one or more products that he intends to purchase, placing them in a virtual "cart", of which he can always view the contents in the "cart summary" section, with specific indication of the overall price and quantity. before proceeding with placing the order. Registration can also be carried out after having chosen the product you intend to purchase.

 

At any time before placing the order, the customer can exclude the previously selected products by clicking on "delete" or "previous" or add further products by clicking on "continue shopping".

 

Once the products he intends to purchase have been selected and placed in the cart, the customer will be asked to confirm the address indicated during login or registration for the delivery of the products and for billing and subsequently to choose a shipping option and method. of payment among those indicated.

 

By clicking on the "complete order" button at the end of the procedure started, the customer will place the order. Each order forwarded according to these methods must be understood, for all intents and purposes, as a contractual proposal by the customer. Placing the order implies the assumption of the obligation to pay.

 

Once the order has been placed by the customer, the seller will confirm receipt of the order by sending an email to the email account communicated by the customer at the time of registration.

 

By sending this e-mail, the seller will also communicate to the customer the acceptance of the order and the detailed summary of the information relating to the same.

 

The contract will be considered concluded and therefore the order accepted when the customer receives news of the acceptance of his purchase proposal by the seller and therefore with the receipt of the order confirmation and acceptance email.

 

Orders acquired from our website https://www.erboristeriaippocrate.com are subject to the approval of Ippocrate srl. The availability of the goods ordered is guaranteed only upon receipt of the order confirmation, therefore ACCADEMIA IPPOCRATE SRL declines any responsibility for any damages resulting from improper use of the site (non-sale or non-delivery). The seller will have the right to accept or reject the orders received without the customer being able to advance rights or claims in the event of non-acceptance, except in the case of simultaneous payment, reimbursement of the sums. In the case of non-contextual payment, if payment for the products does not take place within the expected deadline, the sales contract must be considered terminated and ineffective.

 

6. Photos, measurements and drawings

 

The photos shown on the site are intended for information purposes only and may be subject to change without notice. The images and technical data accompanying the sheet of each product may not be complete and exhaustive of its characteristics, but may contain differences in weight, colour, etc.

 

Logos and trademarks that may be mentioned or represented on the site are the legitimate owners.

 

7. Terms of payment

 

For each order, the customer will pay the price of the products ordered in full.

 

It is understood that, in the event of non-acceptance of the order by the seller, the latter will promptly refund customers any amounts already paid.

 

 

 

By placing an order through our website, you represent and warrant that the payment details provided in your order are valid and correct and that following our acceptance and processing of your order, payment will be made for the full amount.

 

Payments must be made to ACCADEMIA IPPOCRATE SRL according to the following methods:

 

A. ADVANCE BANK TRANSFER. Upon receipt of the order confirmation for the indicated amount. The goods will be shipped after the credit has been received. If 5 working days have passed from order confirmation without having received payment, the order will be considered cancelled.

 

1. CREDIT CARD/PAY PAL/STRIPE. Upon receipt of the order confirmation for the amount indicated via our site. If 5 working days have passed from order confirmation without having received payment, the order will be considered cancelled.

 

We are not responsible for any fees or other amounts charged by your credit card issuer or bank as a result of our processing of your credit/debit card payment in accordance with your order.

 

For payments made by credit card, all debit or credit card holders may be subject to authorization or authentication. If your credit/debit card issuer or our service provider refuses to, or, for any reason, does not authorize or validate your payment, we will not be liable for any delay or failure to deliver with respect to/ the product(s) ordered.

 

1. MARK ON DELIVERY. Paying in cash to the courier on delivery. This option includes an additional shipping cost of €13.00 for collection costs.

 

The customer will be required to indicate, exclusively among those proposed, the payment method he intends to use.

 

By providing us with relevant information, you authorize us to transmit to or obtain, from time to time, from relevant third parties, information including (but not limited to) your name, address, telephone number, credit/debit card or credit reports, data useful for authenticating the identity and delivery address of the product(s), to validate the card used for payment and to obtain authorizations for payments for the product(s).

 

Any refund to the customer, even in the event of failure to execute the order due to even temporary unavailability of the requested product, will be credited, in the case of a contract concluded with the consumer, using the same payment method used for the initial transaction, unless which has been expressly agreed otherwise with the consumer and provided that the consumer does not incur any costs as a consequence of the reimbursement.

 

In the case of a contract concluded with a professional, the refund will be made using one of the methods proposed by the seller and accepted by the customer, in a timely manner.

 

In case of cancellation of the order, the seller will request the cancellation of the transaction and the release of the committed amount, if it is an order already paid. The release times are immediate but, for some types of cards, depend exclusively on the banking system and can last until their natural expiry (generally 24th day from the authorization date). The customer may only see the transaction displayed on his next bank statement, which can also happen in the month following the date of the transaction. Once the transaction has been canceled, under no circumstances can ACCADEMIAIPPOCRATE SRL be held responsible for any damages, direct or indirect, caused by delay in the failure to release the committed amount by the banking system. At no time during the purchase procedure is ACCADEMIA IPPOCRATE SRL able to know the information relating to the buyer's credit card, transmitted via a secure connection directly to the website of the banking institution that manages the transaction. No computer archive of ACCADEMIA IPPOCRATE SRL will retain such data. Under no circumstances can ACCADEMIA IPPOCRATE SRL be held responsible for any fraudulent or improper use of credit cards by third parties when paying for products purchased on all domains owned by ACCADEMIA IPPOCRATE SRL.

 

In case of exercise of the right of withdrawal by the consumer, as regulated by the art. 15 of the General Conditions, the seller will credit the refund, minus the delivery costs, according to the methods set out in the previous paragraph, without undue delay and in any case within fourteen days from the day on which it is informed of the consumer's decision to withdraw from the contract.

 

In the event of withdrawal, the seller will not be required to reimburse additional costs if the consumer has expressly chosen a different and more expensive type of delivery than the standard one proposed by the seller.

 

However, the seller reserves the right to withhold the refund until it has received the goods in their original packaging and has verified their integrity.

 

8. Invoice – Tax Receipt

 

The invoices will be issued in electronic format, and a copy of the invoices will be attached to the package containing the product which will be sent to the customer by the seller.

 

If the purchase is made by a company with an express request for a company invoice, it is very important to indicate both the tax code and the VAT number in the order. You will also need the SDI code or, alternatively, the certified email address. The specific company name must also be indicated (for example spa, srl, sas, snc, coop., association, sole proprietorship, etc.). In the absence of this data it is not possible for us to issue an invoice and we will therefore issue the normal tax receipt after which no other tax document can be issued for the same transaction. For the vast majority of orders the receipt is the ACCOMPANYING TAX DOCUMENT of the shipped material, sent together with the shipment to the recipient of the order, pursuant to art. 14 Presidential Decree 445/2000. For the issue of the receipt, the information provided by the Customer at the time of the order is valid. No changes to the receipt will be possible after it has been issued. The receipt must be shown for any dispute relating to the products purchased.

 

9. Transport

 

The seller will deliver the products selected and ordered with the shipping methods chosen in the purchase order, to the address indicated by the customer.

 

To ensure that products are delivered correctly, we require a signature upon delivery of the product. It is important that you or a person you trust is present to sign when the products are delivered. Once you (or a person you trust) has signed for delivery of the product we will no longer be responsible for the shipment of such products.

 

The transport costs indicated in the appropriate section refer to Italian. Shipping costs of €6 + 22% VAT will be applied only for orders under €60.

 

For deliveries on foreign territory the rates differ from state to state and are indicated when completing the order once the destination data has been entered.

 

We suggest that foreign customers send an email with the requested products to receive a detailed quote and thus find out in advance any costs or obstacles to sending certain products. Within the European Union there are generally no difficulties in shipping all items. Outside the EU, however, some particular items are subject to legislative or customs obstacles depending on the rules of the specific destination country.

 

Transport costs are borne by the customer, calculated in relation to the weight, volume of the packages and their destination, and will be communicated in advance in the order confirmation.

 

 

 

10. Delivery

 

The delivery terms are purely indicative and have no contractual value.

 

In the case of a contract concluded with a consumer, the products will be delivered at the latest within thirty days from the date of conclusion of the contract, unless otherwise agreed by the parties in the email confirming and accepting the order.

 

Delivery is subject to payment by the customer of the price of the products and services connected to the shipment.

 

The goods travel at the risk of the customer who, in his own interest, must verify, at the time of delivery of the products, that the number of packages delivered corresponds to what is indicated in the accompanying invoice received in copy and that the product packaging is intact, not damaged or altered. Once the courier's transport document has been signed, the customer will no longer be able to raise any objections regarding the quantity and packaging of what has been received.

 

Any complaints must be made directly to the carrier at the time of delivery. ACCADEMIA IPPOCRATE SRL will not be held responsible for missing or tampered packages not reported directly to the carrier at the time of delivery.

 

If the Customer decides to ship the purchased Products to an address different from the one entered during registration on the Site, the Customer guarantees that third parties resident, or otherwise present, at that domicile are aware of the shipment made there and that, in any case, have provided the Customer with prior consent to receive the Products purchased by them on the Site.

 

In case of impossibility to deliver the goods due to unavailability of the recipient or for other reasons not attributable to ACCADEMIA IPPOCRATE SRL or the courier, all further transport and storage costs will be charged to the customer.

 

11. Prices

 

All sales prices of the products indicated on the Internet site www.erboristeriaippocrate.com are expressed in euros and constitute an offer to the public pursuant to art. 1336 cc The sales prices include VAT and all other taxes.

 

All prices and any additional charges, where applicable, are indicated in the purchase procedure and clearly specified in the order summary sheet in the "payment" section, as well as in the subsequent email confirming receipt of the order and acceptance of the same.

 

ACCADEMIA IPPOCRATE SRL reserves the unquestionable right to make changes to the published list prices at any time, even without notice, if the cost components of the individual items make it necessary.

 

However, any price changes will not be effective for customers who have already placed an order.

 

In the event of a price discrepancy being detected following the purchase order, the Customer may notify it by telephone or e-mail and withdraw, without applying any penalty, from the purchase commitment undertaken.

 

12. Import duties

 

If you purchase products on our site, paying for them in Euros, and wish to receive them outside of Italy, they may be subject to import duties and taxes which are collected at the time of delivery of the product. You are responsible for paying import duties and taxes. Please note that we have no control over these charges and that we are not

 

 

 

able to estimate their amount. We encourage you to contact your local customs office before placing an order.

 

13. Ownership of the goods

 

ACCADEMIA IPPOCRATE SRL remains the owner of the goods until full payment by the customer, even if sold to third parties.

 

14. Product availability

 

The Supplier ensures the processing and fulfillment of orders without delay via the electronic system used. To this end, it indicates in real time, in its electronic catalogue, the number of available and unavailable products.

 

If an order exceeds the existing quantity in the warehouse, the Supplier will inform the Buyer via e-mail whether the good can no longer be booked or what the waiting times are to obtain the chosen good, asking if he intends to confirm the order. order or not.

 

15. Force majeure and third party events

 

Erboristeria Ippocrate is not responsible for cases of force majeure, unavailability of means of transport, third party actions, unforeseeable and unavoidable events which cause a delay in deliveries and/or make deliveries difficult or impossible or cause a significant increase in the cost of delivery to be paid of the Accademia Ippocrate srl.

 

In the cases referred to in the previous paragraph, Accademia Ippocrate srl has the right to split, postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Contract. In such cases, Accademia Ippocrate srl undertakes to provide timely and adequate communication of its decisions to the e-mail address provided by the Customer, who, in this case, has the right to a refund of any price already paid, excluding any further claim in any capacity, towards Accademia Ippocrate srl. In this sense, the Customer explicitly renounces any claim, even by way of mere reimbursement and/or compensation, against Accademia Ippocrate srl.

 

16. Consumer right of withdrawal

 

The right of withdrawal can be applied only and exclusively if the Customer is a "consumer".

 

The consumer can withdraw from the sales contract, without providing any reason and without incurring additional costs, within fourteen days starting from the moment of acquiring physical possession of the goods.

 

If the consumer chooses to exercise the right of withdrawal, he will promptly communicate his decision to the seller, using the appropriate form downloadable here to be sent by email to the address info@ippocrate.info or through any other explicit declaration of your decision to withdraw from the contract.

 

The deadline for exercising the right of withdrawal is considered respected if the consumer sends the goods back (delivery to the post office or courier) before the expiry of the fourteen day period.

 

The goods to be returned must be in the same condition in which they were delivered and retain their original packaging and labels. The right of withdrawal applies only to goods which are intact at the time of return and cannot be exercised for products which, by their nature, cannot be returned, for products made to measure or clearly personalized, for the supply of goods which risk deteriorating or expire quickly.

 

The Customer will be responsible for any costs incurred in returning the products (including, for the avoidance of doubt, the payment of any import duties and taxes), except in the case of shipping products sent by mistake or defective. If you do not return the products as requested, we may charge a sum not exceeding the direct costs of recovering the products.

 

The Customer must take reasonable care of the products while they are in his possession. If you fail to comply with these obligations, we may refuse to accept the cancellation described in clause 16 and take action to obtain compensation.

 

The goods must then be returned at the buyer's expense to ACCADEMIA IPPOCRATE SRL, with registered office in via Pecorina 95, Sarzana 19038 SP. The costs of returning the product are borne by the consumer.

 

The Customer may, if necessary, insure the shipment against theft and transport damage by taking charge of the related costs. If the returned product has not been insured for the value indicated on the invoice, in the event of damage or loss occurring during transport, Erboristeria Ippocrate reserves the right to charge for any damage suffered withholding them from the sums to be refunded.

 

Having verified the above conditions, the seller will refund the amount paid, withholding the shipping costs.

 

Regarding the methods of reimbursement of payments received from the consumer, please refer to the provisions of the art. 4 of these general conditions of sale.

 

With reference to the hypotheses of exclusion of the exercise of the right of withdrawal, art. 59 Legislative Decree no. 206/2005, in particular with reference to letters d) and e).

 

17. Optional form to exercise the right of withdrawal

 

Optionally, the User can withdraw using the following form, which must be sent completed in its entirety to the email address info@ippocrate.info before the withdrawal period expires:

 

With this form I communicate the withdrawal from the sales contract relating to the following goods/services:

 

Order number:

 

Ordered on:

 

Name and Surname: Address:

 

Date:

 

 

 

 

Email associated with the account from which the order was placed: The goods must be sent to: ACCADEMIA IPPOCRATE SRL Via Paganino 4b 19038 Sarzana (SP) - Italy

 

 

 

18. Return terms and conditions For clarity we specify that we refund or replace products only in the cases described and according to clauses 25 and 26.2. In cases not covered by these clauses, we will not offer any refund or replacement. Online purchases can be refunded (or replaced) by notifying the address of ACCADEMIA IPPOCRATE SRL Via Paganino 4b 19038 Sarzana (SP) – Italy (mentioned in clause 6.2 above). 26.2 When you return a product to us: (a) because you are canceling the contract under clause 25 above, we will refund the price of the product in full (except as described in clause 25.3) as soon as possible and, in any case, by 30 days from receipt of the notice of withdrawal; or (b) because we believe the product is defective, we will examine the returned Product considering, among other points, whether and to what extent (if any) the product has been used and damaged. Part of our review process will be to discuss the product in question directly with you and, where appropriate, a product replacement or refund will be considered. Once we have determined that the defect exists, we will either refund the price in full (including the shipping costs of sending the product to you and returning it to us), or replace the product in question. If you choose to be refunded, we will process the refund due as quickly as possible, and in any case within 30 days from the day on which we have confirmed your right to a refund due to defects in the goods. (c) except in exceptional cases, we will refund you using the same payment method and crediting the amount paid to the same credit card used to purchase the product. For the avoidance of doubt, recipients of a gift voucher are only entitled to a replacement of the products.

 

 

 

 

 

27. Damage and Insurance

 

As already indicated previously, the goods travel at the Customer's risk, therefore the customer has the right to insure their shipment. This protects you in the event of entire or partial damage and/or entire or partial loss of your shipment. Insurance is optional but, in the absence of it, it will not be possible to compensate the customer in any way in the event of damage or loss of the shipment except within the limits of the law. The insurance can be purchased when choosing the type of transport and in the final stages of the order. Finally, the insurance can only be applied if the Customer, when collecting the package, applies the signature "subject to verification". You will therefore have to physically write, next to the signature for the collection of the package, the words "subject to verification" without which the Customer automatically accepts the package as perfectly intact and any possibility of applying the insurance will expire.

 

Except in the case in which the customer has purchased the insurance service, if the transport of your shipment is carried out by land or air domestically, our responsibility for the risks of loss or damage to the products during transport will be governed by the 'art. 1696 cc as amended by Legislative Decree 21.11.2005 n. 286, and therefore limited to €1 (one Euro) for each kilogram of lost or damaged goods, unless otherwise agreed in writing between the Parties, as well as, for the part not regulated therein, by the legislation of the code. civil on the transport contract.

 

28. Communications and complaints

 

In compliance with the provisions of the art. 7 paragraph 1 letter. c) Legislative Decree no. 70/2003, for any problem, complaint, complaint, information on the purchase of the Products or on the order placed, the customer can contact the seller via the e-mail address info@ippocrate.info, or on the mobile telephone number 3381659720, or address post office Via Paganino 4b 19038 Sarzana (SP) or PEC accademiaippocrate@pec.it

 

Any complaints regarding defective or damaged goods must be sent in writing to ACCADEMIA IPPOCRATE SRL via e-mail no later than 8 days from receipt of the goods. The email must contain the code, the number of pieces, and the reference invoice number and date of the reported products. You are also asked to attach a photo of the damaged products.

 

The return of the goods must be authorized in advance by ACCADEMIA IPPOCRATE SRL

 

Authorized returns must be sent to ACCADEMIA IPPOCRATE SRL carriage paid, accompanied by a regular delivery note and the relevant purchase details.

 

29. Returns

 

Returns are not accepted unless previously authorized by Erboristeria Ippocrate after opening a complaint. Transport costs for all returns, including those for product warranty or non-conformity, are borne by the sender as required by current laws. We do not accept returns for products sold at a discount or on offer as well as on Black Friday, sales and promotions. The returned goods must be intact and returned in the original packaging, with the seals intact, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, attachments, etc.); To limit damage to the original packaging, we recommend placing it in a second box; In all cases, affixing labels or adhesive tapes directly to the original packaging of the product should be avoided.

 

The customer is responsible for the decrease in the value of the product due to handling other than that necessary to establish its nature and characteristics. In the event of management of returns that are particularly administratively demanding (such as the non-exhaustive issuing of company invoices and subsequent credit notes), the customer may be charged €15.00.

 

RETURNS FOR NON-COMPLIANT PRODUCTS

 

In the event that the Customer declares, in the manner referred to in the previous point of these general contract conditions, the non-conformity and/or discrepancy of the products with the order,

 

ACCADEMIA IPPOCRATE SRL will collect the product at its own expense for the purpose of replacing it. If the object of the order contested as non-compliant does not return in the same conditions of receipt, i.e. in perfect condition, unused, provided with the original packaging and any booklets, without any defects, but instead is returned lacking in only one of the said essential characteristics, ACCADEMIA IPPOCRATE SRL will consider the purchase of the said good by the Customer to be complete.

 

Likewise, if the object of the order contested as non-compliant, turns out to conform to its description, intact and functioning, differently from what was declared by the Customer, ACCADEMIA IPPOCRATE SRL will consider the purchase of the said good by the Customer to be complete.

 

 

 

 

10. AUTHORIZATIONS Should the Consumer exercise the right of withdrawal, as set out in point 8 of these general conditions, the Customer authorizes ACCADEMIA IPPOCRATE SRL to refund the amount (in case of payment made by bank transfer or bank check), on the number of current account provided by the Customer himself to ACCADEMIA IPPOCRATE SRL10.1. By filling in the personal data sheet in the registration procedure necessary to activate the process for the execution of this contract and the related further communications, the Customer authorizes ACCADEMIA IPPOCRATE SRL to communicate non-sensitive personal data (residence, telephone number) to suppliers of the products and/or to the couriers and/or shippers used for the delivery of the purchased goods in order to allow the procedures necessary for their delivery. 10.2. By filling in the personal data sheet in the registration procedure necessary to activate the process for the execution of this contract and the related further communications, the Customer authorizes ACCADEMIA IPPOCRATE SRL to receive informative communications strictly relating to products and services provided by the site www .erboristeriaippocrate.com.16. Responsibility The seller cannot be held responsible towards the customer for disservices or malfunctions connected to the use of the internet outside of its control. The seller assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment when paying for the products purchased. The seller will not be responsible in the event of delays in deliveries of the purchased goods due to insufficient stocks at the supplier or due to closure periods for holidays or other cases due to force majeure. In particular during the holidays, Christmas, New Year, Epiphany, Easter, mid-August and the second half of August when order processing and delivery times may vary. In particular, orders received from 30 December to 6 January are to be considered processed starting from 7 January.

 

In the case of a contract concluded with a consumer, the risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter physically takes possession of the goods.

 

The loss of the thing for a reason not attributable to the seller does not free the professional from the obligation to perform the consideration, even if the thing has not been delivered to him.

 

 

 

17. Defect liability, proof of damage and compensable damages: the supplier's obligations.

 

Pursuant to the articles. 114 et seq. of the Consumer Code, the Supplier is responsible for damage caused by defects in the goods sold if he fails to communicate to the injured party, within three months of the request, the identity and domicile of the manufacturer or of the person who supplied him with the goods. .

 

The aforementioned request by the injured party must be made in writing and must indicate the product that caused the damage, the place and date of purchase; it must also contain the offer for viewing the product, if it still exists.

 

 

 

The Supplier cannot be held responsible for the consequences resulting from a defective product if the defect is due to the conformity of the product, to a mandatory legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the time in which the manufacturer put the product into circulation, it still did not allow the product to be considered defective.

 

No compensation will be due if the injured party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it.

 

In any case, the injured party will have to prove the defect, the damage, and the causal connection between the defect and the damage.

 

The injured party may request compensation for damages caused by death or personal injury or by the destruction or deterioration of something other than the defective product, provided that it is of a type normally intended for private use or consumption and thus mainly used by the injured party.

 

 

 

18. Guarantee of Conformity

 

All Products that fall into the category of "consumer goods", as regulated by art. 128, 2nd paragraph of the Consumer Code, sold through the Application are covered by the legal guarantee of conformity provided for by the articles. 128-135 of the Consumer Code. The legal guarantee of conformity is reserved for consumers. It, therefore, applies only to users who have made the purchase on the Application for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out.

 

Those who have purchased on the Application and who do not have the status of consumers will be subject to the guarantees for defects in the goods sold, the guarantee for defects in promised and essential qualities and the other guarantees provided for by the civil code with the relevant terms, forfeitures and limitations (articles 1490 et seq. of the Civil Code).

 

The lack of conformity that occurs within 24 months from the date of purchase of the Product must be reported within the following 2 months from the date of discovery of the defect.

 

Unless proven otherwise, it is presumed that defects of conformity which appear within six months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the Product or with the nature of the lack of conformity. After six months, the User will have to provide proof that the damage was not caused by incorrect or improper use of the Product.

 

Pursuant to art. 130 of the Consumer Code, in the event of a lack of conformity of the Product, the User has the right to have the goods restored to conformity, without charge. To this end, the User can normally choose between repairing the Product or replacing it. This right of choice cannot be exercised if the requested remedy is objectively impossible or excessively onerous. Furthermore, the User has the right to an adequate reduction in the price or termination of the contract, only if one of the following situations occurs:

 

1. i) repair and replacement are impossible or excessively expensive;

 

1. ii) the Owner has not repaired or replaced it within a reasonable time;

 

iii) the replacement or repair caused significant inconvenience to the consumer. If the User intends to take advantage of the remedies provided by the legal guarantee that accompanies the

 

Products, you must contact the Owner at the e-mail address info@ippocrate.info The Owner will provide prompt feedback

 

upon communication of the alleged lack of conformity and will indicate to the User the specific procedure to follow, also taking into account the product category to which the Product belongs and/or the defect reported.

 

 

 

To benefit from Warranty Assistance, the Customer must keep the invoice received via email in PDF format. By accepting the purchase contract, the Customer acknowledges the assistance methods in force at the time of the use of Warranty Assistance.

 

In cases where the application of the guarantees requires the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging, any documentation and accessories: manuals, cables, etc.). To limit damage to the original packaging we recommend, when possible, placing it in a second box; In all cases, affixing labels or adhesive tapes directly to the original packaging of the product should be avoided.

 

Erboristeria Ipocrite will make every diligent effort to replace at its own expense, with other products of the same quality and title available in its warehouses, those products delivered that are damaged or defective. If replacement with the same product is not possible, Erboristeria Ipocrite will refund the Customer the amount paid for the defective product, excluding any further liability of Erboristeria Ippocrate, for any reason.

 

19. Industrial and Intellectual Property Rights

 

The Owner declares to be the owner and/or licensee of all intellectual property rights relating to and/or relating to the Application and/or the materials and contents available on the Application. The User may use the Application and the materials and contents contained therein only for personal and non-commercial use. These Conditions do not grant the User any license to use the Application and/or individual contents and/or materials available therein. Any other use or reproduction of the Application or the materials or contents contained therein is strictly prohibited.

 

All trademarks, figurative or nominative and all other signs, trade names, service marks, word marks, commercial names, illustrations, images, logos appearing in the Application are and remain the exclusive property of the Owner or its licensors and are protected by current trademark laws and relevant international treaties.

 

Any reproductions in any form of the explanatory texts and contents of the Application, if not authorized, will be considered violations of the intellectual and industrial property rights of the Owner.

 

20. Exclusion of Warranty

 

The Application is provided "as is" and "as available" and the Owner does not provide any express or implicit guarantee in relation to the Application, nor does it provide any guarantee that the Application will satisfy the needs of the Users or that it will not have will never be interrupted or will be error free or will be free of viruses or bugs.

 

The Owner will endeavor to ensure that the Application is available uninterruptedly 24 hours a day, but cannot in any way be held responsible if, for any reason, the Application is not accessible and/or operational at any time or for any period . Access to the Application may be suspended temporarily and without notice in the event of system failure, maintenance, repairs or for reasons completely beyond the control of the Owner or for events of force majeure.

 

 

 

21. Limitation of Liability

 

The User undertakes to indemnify and hold harmless the Owner (as well as any companies controlled or affiliated by the same, its representatives, collaborators, consultants, administrators, agents, licensees, partners and employees), from any obligation or liability, including any legal costs incurred to defend oneself in court, which may arise due to damage caused to other Users or third parties, in relation to the Content uploaded, the violation of the terms of the law or the terms of these Conditions.

 

Therefore, the Owner will not be responsible for:

 

1. any losses that are not a direct consequence of the breach of the Contract by the Owner;

 

2. any loss of commercial opportunity and any other loss, even indirect, possibly suffered by the User (such as, by way of example and not limited to, commercial losses, loss of revenues, income, profits or presumed savings, loss of contracts or commercial relationships, loss of reputation or goodwill value, etc.);

 

3. damages or losses resulting from interruptions or malfunctions of the Application due to events of force majeure or, in any case, to unforeseen and unforeseeable events and, in any case, independent of the will and outside the sphere of control of the Owner such as, by way of example and not limited to, failures or interruptions to telephone or electricity lines, the internet network and/or other transmission tools, unavailability of websites, strikes, natural events, viruses and cyber attacks, interruptions in the supply of products, services or third-party applications ;

 

4. incorrect or unsuitable use of the Application by Users or third parties;

 

5. the issuing of incorrect tax documents due to errors relating to the data provided by the user, the latter being solely responsible for the correct insertion.

 

In no case may the Owner's limit of liability exceed double the cost paid by the user for the service used.

 

22. Links to third party sites

 

The Application may contain links to third-party sites. The Owner has no control over them and, therefore, is in no way responsible for the contents of these sites.

 

Some of these links may lead to third-party sites that provide services through the Application. In these cases, the general conditions for the use of the site and for the use of the service prepared by third parties will apply to the individual services, with respect to which the Owner assumes no responsibility.

 

23. Buyer's obligations

 

The Consumer undertakes and obliges, once the "online" purchase procedure has been completed, to print and keep these general conditions, which, moreover, he will have already viewed and accepted before purchasing, as well as the specifications of the product object of the purchase, and this in order to fully satisfy the condition set out in the articles. 3 and 4 of the Legislative Decree.

 

1999. 185/1999.

 

These general conditions may be updated or modified at any time by Ipocrite Srl which will communicate them through the normal communication channels present on the site. The Consumer undertakes and obliges, whenever there is a modification to these general conditions, to ensure that they are printed and stored.

 

The buyer is strictly prohibited from entering false, and/or invented, and/or imaginary data in the registration procedure necessary to activate the process for the execution of this contract and the related further communications; the personal data and the e-mail must be exclusively your real personal data and not those of third parties, or fictitious. It is expressly forbidden to make double registrations corresponding to a single person or enter data of third parties. ACCADEMIA IPPOCRATE SRL reserves the right to legally prosecute any violation and abuse, in the interest and protection of all consumers.

 

The Customer indemnifies ACCADEMIA IPPOCRATE SRL from any liability deriving from the issuing of incorrect tax documents due to errors relating to the data provided by the Customer, the Customer being solely responsible for the correct insertion.

 

 

 

The Buyer undertakes to pay the price of the purchased good in the times and ways indicated in the Contract.

 

The Buyer undertakes, once the online purchase procedure has been completed, to print and keep this contract.

 

Upon delivery of the goods by the courier, the Customer is required to check that the packaging is intact, not damaged, wet or otherwise altered, including the closing materials (adhesive tape or metal straps). Any damage or mismatch in the number of packages or indications must be immediately reported to the courier who carries out the delivery by accepting the package by adding the word "subject to reserve" on the courier's receipt and in your own. Once the courier document has been signed, the Customer will not be able to make any objections regarding the external characteristics of what was delivered. From the moment the goods are delivered to the courier, the goods always travel at the risk of the Customer.

 

Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the methods set out in this document.

 

The information contained in this contract has, moreover, already been viewed and accepted by the Buyer, who acknowledges it, as this step is made mandatory before the purchase confirmation.

 

24. Give up

 

No waiver by either party of any provision of these Terms will be effective unless it is expressly stated to be a waiver and is communicated in writing.

 

25. Invalidity of individual clauses

 

If any provision of these Conditions is found to be illegal or invalid, it will not be considered to be part of the General Conditions and this will not affect the remaining provisions which will continue to be valid to the maximum extent permitted by law.

 

26. Edit

 

The Owner reserves the right to modify these Conditions at any time by giving specific notice on the Application. The User acknowledges and accepts that any changes to these Conditions will apply to orders sent by Users after the date of communication of modification of the Conditions.

 

 

 

30. Processing of personal data The personal data collected through this site will be processed in accordance with EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter GDPR - General Data Protection Regulation) The seller protects privacy of its customers and guarantees that the processing of data complies with the provisions of Legislative Decree 30 June 2003 n. 196. The data controller is ACCADEMIA IPPOCRATE SRL in the person of its legal representative pro tempore. The contact details of the data controller are shown at the bottom of this page. The personal and fiscal data acquired by the data controller are collected in computer and telematic form, with the aim of registering the order and providing for the conclusion and execution of the contract (also in terms of shipping and invoicing), as well as for the purpose of sending commercial information and advertising via e-mail, only where explicitly requested by the customer during registration. All data collected cannot be used for other purposes except those indicated and authorized by the customer, nor disclosed to unauthorized persons and will be kept for the period necessary for the aforementioned purposes. After this deadline, the data will be deleted or transformed into anonymous form. However, their removal will take place safely. The data controller is the company ACCADEMIA IPPOCRATE SRL, with registered office in Via Santa Teresa 5/a Lerici – SP 19032. The data will not be transferred to third countries or international organizations, possibly excluding some of the subjects mentioned above, which guarantee process data according to the principles of the GDPR. The data will be archived and stored to fulfill current legislative and fiscal obligations and subsequently for statistical purposes, for the time necessary for these purposes. The website www.erboristeriaippocrate.com adopts the security measures required by the legislation on the protection of personal data (in particular art. 32 of the RGPD) and by good industry practices, in order to guarantee maximum security and confidentiality of the data processed and prevent unauthorized dissemination or access. Pursuant to the articles. 12 and following of the GDPR you have the right, by contacting the data controller: to obtain confirmation of the existence or otherwise of personal data concerning you and to know its origin; to know the purposes of the processing, the data retention period, their scope of circulation and access their content in an intelligible form; to request to update, modify, correct, rectify, integrate your personal data; to request cancellation, transformation into anonymous form, blocking of data processed in violation of the law or limitation of processing; to object to the processing for legitimate reasons; to request the deletion of data in the cases provided for by the art. 17 of the GDPR; for data processed based on the consent provided, you have the right to revoke the consent, without prejudice to the lawfulness of the processing carried out before the revocation; to object to the processing of data for the purpose of sending advertising material or commercial communication; to receive a copy of the data provided and request that such data be transmitted to another data controller in a commonly used structured format; you have the right to lodge a complaint with a competent supervisory authority pursuant to art. 77 and following of the GDPR, if you notice a violation of your rights. You have the right to know the identification details of the data controller, of the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of it. The services of this site are reserved for adults. Minors may use the services only with the authorization and supervision of their parents or guardians. Cookie policy By using the website www.erboristeriaippocrate.com (hereinafter, for brevity, "the Site"), you consent to the use of cookies in accordance with this Cookie Policy. If you do not wish to consent to such use, you must set your navigation program appropriately (with the instructions found below) or not use the Site. If you decide to disable the cookies set by the Site, this could prevent their correct functioning. operation. What are cookies Cookies are sets of data that can be sent from a website to your browser, and saved by it on your computer (or other devices enabled for internet browsing, for example smartphones or tablets). A cookie contains the name of the website from which the cookie comes, the "expiration" of the cookie (i.e. how long it will remain on your device), and a value, which is usually a unique identification code. Cookies are safe: they are not executable code, they only contain information written by the website, and can only be read by the site that created them. Cookies can be used in different ways: as an aid to navigation on a website, or to enable some advanced features (for example e-commerce carts, password-protected user areas), to store user preferences relating to the website (for example the language), for statistical purposes, as a tracking and profiling tool to display advertising relevant to the user's interests, and much more. Types of cookies There are two types of cookies: "session" cookies and "persistent" cookies. Session cookies are temporary cookies that remain stored on your device until you leave the website or close your browser. A persistent cookie remains on your device even after the browser is closed, until the set expiry date or until it is deleted by the user. Third-party cookies Third-party cookies are cookies set by a website other than the one you are currently visiting. For example, if a site contains a Facebook "Like" button, that button may set a cookie that can be read by Facebook. If a user believes that this may be a cause for concern and interference with their privacy, they can disable third-party cookies in their browser settings. Managing Cookies There are several ways to manage cookies and other tracking technologies. By changing your browser settings, you can choose whether to accept or reject cookies, or receive a warning message before accepting a cookie from the websites you visit. You can decide to accept or reject all cookies, or only third-party cookies, or those relating to one or more specific websites. If you use multiple navigation devices, or multiple browsers, the setting must be made in each of them. Please remember that by completely disabling cookies in your browser, many websites will no longer be able to function properly. The ways to manage cookies are different for each browser. For further information, please refer to the manual or online help of each browser, or to the following sites: Microsoft Internet Explorer, Mozilla Firefox, Google Chrome www.erboristeriaippocrate.com uses the following cookies: Session cookies: a technical cookie is used to ensure some essential functions of the Site (for example the order procedure and any login carried out by registered users). Persistent cookies: a technical cookie is used to allow the shopping cart and list of favorite products to function. It has a duration of one year. A persistent cookie is also used which stores the consent given by users to the use of non-technical cookies. All the aforementioned cookies are strictly necessary for the functioning of the Site, and not subject to prior consent, as they are essential to ensure the services requested by the user. Third party technical cookies: www.erboristeriaippocrate.com uses some features made available by Facebook ("Like" and "Share" buttons), Twitter ("Share" button), Whatsapp ("Share" button), Trustpilot (management of reviews on the site and on the products), which do not create cookies on the device, and also by Google (Google Analytics, site visit statistics system): Google declares that Google Analytics cookies do not contain any personal data about the user, and not to associate the user's IP address with any other data held in order to obtain a more detailed user profile. The Google Analytics cookies used on the Site use the anonymization of the IP address, which prevents the user from being uniquely identified, therefore they are similar to technical cookies and do not require prior consent (Google Analytics Cookie Policy). Other non-technical cookies On some occasions, the site may use non-technical cookies, subject to prior consent and which you can authorize or not via the "Cookie banner" that appears on your first visit to the site; subsequently, you can modify the consent at any time by clicking on the "Cookie consent" item in the footer of the site. These cookies fall into the categories described below. Statistical cookies (analytics): they are used to measure traffic, understand how the site works, how visitors interact with it and whether there may be technical problems. These cookies are not used to collect information that identifies visitors. The site may use this type of cookies provided by: Google, Microsoft, Hotjar. Personalization and functionality cookies: they allow the site to remember the choices made by the user and to provide advanced and more personal features, including the customization of some sections of the site to provide content more relevant to the user's choices and interests. The site may use this type of cookies provided by: Google, Microsoft, Hotjar, Sendinblue Brevo, MyAgile, Prestashop. Profiling and marketing cookies: they are used to measure the effectiveness of advertising campaigns and provide personalized commercial content based on user behavior and preferences. The site may use this type of cookies provided by: Google, Facebook/Meta, Sendinblue. 31. Method of archiving the contract The customer may keep a copy of these general conditions, using the normal functions of their browser. The customer will be able to archive the data of their order by saving with the support of the functions of their browser the data summarized in the last web page that precedes the forwarding of each order, either by waiting for the order confirmation email that will arrive, following the forwarding of the order, to the e-mail address indicated by the customer. This confirmation e-mail will contain the data of the order submitted by the customer (information relating to the essential characteristics of the good or service, detailed indication of the price, means of payment, withdrawal, delivery costs and applicable taxes), with consequent possibility of printing or saving this documentation, using the functions of your email program, as well as links to download the general conditions of sale in PDF format. The data of each order will be saved by the company on its systems in a specific "Folder".

 

Each registered customer, by accessing the reserved area "My orders" in the "Customer Area" section, by entering the personal access credentials assigned when registering on the site, will be able to consult their order situation.

 

The Customer undertakes to treat their access credentials to the aforementioned reserved area of ​​the site as confidential and not to make them available to third parties.

 

32. Safeguard Clause

 

In the event that one of the clauses of these General Conditions of Sale is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.

 

33. Settlement of Disputes - Competent Court

 

All disputes arising from this contract will be referred to the La Spezia Chamber of Commerce and resolved according to the Conciliation Regulations adopted by them.

 

If the Parties intend to appeal to the ordinary Judicial Authority, the exclusive and mandatory territorial jurisdiction is that of La Spezia.

 

In the case of a contract concluded with a consumer, the territorially competent court is that of the consumer's place of residence or domicile of choice.

 

34. Online dispute resolution for consumers

 

 

 

The consumer resident in Europe must be aware of the fact that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by European consumers to resolve non-judicial disputes relating to and/or deriving from contracts for the sale of goods and services stipulated online. Consequently, the European consumer can use this platform to resolve any dispute arising from the online contract stipulated with the Owner. The platform is available at the following address:

 

http://ec.europa.eu/consumers/odr/

 

 

 

35. . Applicable law and referral

 

This contract is intended to be concluded in Italy and governed by Italian law.

 

For anything not expressly provided here, the laws applicable to the relationships and cases provided for in this contract apply.

 

36. Various

 

If the user suffers from any pathology and if the products are used for a general or particular improvement of psycho-physical well-being, please remember that the user must consult the doctor before any consideration regarding his or her health. Accademia Ippocrate srl declines any responsibility deriving from incorrect and/or improper use of the information and/or products provided.

 

 

 

27. Final Clause This contract repeals and replaces any agreement, understanding, negotiation, written or oral, previously entered into between the parties and concerning the object of this contract. BY PAYING FOR THE ORDER YOU ACCEPT THE CONDITIONS INDICATED ABOVE

 

 

 

 

Dear Customer,

the link below describes the conditions of sale of our online shop which you can download and view

Thanks for collaboration.

The direction

 

CONTRACTUAL CONDITIONS FOR REMOTE SALE OF GOODS - SITE www.erboristeriaippocrate.com

 

 

1. GENERAL CONDITIONS OF THE CONTRACT Note: the information contained in this booklet is not intended to replace the advice of the Doctor, who is responsible for any prescription and therapeutic indication. This information is only an information guide and should absolutely not be disclosed to the public; it is reserved only for qualified people in the fields of Medicine, Food and Pharmacy (art.6 paragraph II of Legislative Decree 111 of 01.27.92). These general contract conditions (hereinafter General Conditions) govern the methods and terms with which the company ACCADEMIA IPPOCRATE SRL (hereinafter "Erboristeria Ippocrate"), with registered office in LERICI (SP) VIA SANTA TERESA 5/A CAP 19032, VAT number 01554220119, REA SP number - 234453, registered in the Company Register of LA SPEZIA on 03/14/2023, markets the products through the e-commerce portal and regulates the purchase, via electronic methods, of the aforementioned products of a better understanding of the conditions of sale means: Consumer: any natural person who places a purchase order or request for a quote for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out; legal entity that places a purchase order or request for a quote in the exercise of its entrepreneurial, commercial, artisanal or professional activity; Customer: the person (consumer or professional) who makes the purchase from the site www.erboristeriaippocrate.com; Site: www.erboristeriaippocrate.com exclusive property of ACCADEMIA IPPOCRATE SRL; Seller/Supplier: ACCADEMIA IPPOCRATE SRL (hereinafter "Erboristeria Ippocrate"), with registered office in LERICI (SP) VIA SANTA TERESA 5/A CAP 19032, VAT number 01554220119, REA number SP - 234453, registered in the Company Register of LA SPEZIA on 03/14/2023, provider of supplements, books, software, cosmetics and accessories sales services via the erboristeriaippocrate.com web portal; Purchase order: proposal regarding the purchase of one or more products, formulated by the customer with the seller through the forwarding of the order and simultaneous payment; Online sales contract: every purchase and sale contract relating to tangible movable goods presented on the site by the seller, stipulated between them and the customer as part of a distance selling system organized via telematic tools, concluded according to the methods provided for in the following articles, with specification pursuant to art. 12 of Legislative Decree no. 70/2003 of the various technical phases to be followed for the conclusion of the contract, of the manner in which the contract concluded will be archived and the related access methods, the technical means made available to the customer to identify and correct data entry errors before submitting the order, as well as the other information required by the aforementioned provision. 2. Acceptance of the general conditions of sale The general contract conditions constitute an integral part of any purchase order request and concluded product sales contract. The general contract conditions, reported below, are considered valid and accepted in full for any order received by ACCADEMIA IPPOCRATE SRL and constitute an essential part of each order. By proceeding with the purchase, the customer expressly declares to have read and accepted the contents of the general conditions, together with the information provided during the purchase procedure. If the Customer is a consumer, once the online purchase procedure has been completed, he/she will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of the articles. 3 and 4 of Legislative Decree 185/1999 on distance selling. Ipocrite Srl invites each Customer to carefully read these General Conditions before carrying out each purchase transaction and, once the purchase procedure provided by the site has been completed, to print them and keep a copy or save an electronic copy. Erboristeria Ippocrate may modify, at any time and without notice, the content of the General Conditions referred to in this document. Any changes made will take effect from the date of publication on the site, as declared in the heading of the General Conditions themselves.

 

3. Registration

 

In order to use some features of the Application, Users must register by providing, truthfully and completely, all the data requested in the relevant registration form and fully accept the privacy policy and these Conditions. The User is responsible for safeguarding their access credentials. It is understood that under no circumstances can the Owner be held responsible in the event of loss, diffusion, theft or unauthorized use by third parties, for any reason, of the Users' access credentials.

 

4. Account cancellation and closure

 

Registered Users can stop using the Products at any time, deactivate their accounts or request their cancellation through the Application interface, if possible, or by contacting the Owner directly at the e-mail address: info@ippocrate.info

 

The Owner, in the event of violation by the User of these Conditions or of the applicable legal provisions, reserves the right to suspend or close the User's account at any time and without notice.

 

5. Purchase methods and conclusion of the sales contract

 

The contract between the Supplier and the Buyer is concluded exclusively through the internet through the Buyer's access to the address www.erboristeriaippocrate.com, where, following the procedures indicated, the Buyer will formalize the contract for the purchase of the goods referred to in point 1 of the previous article.

 

Online sales are carried out following registration, free of charge and non-binding, and approval by ACCADEMIA IPPOCRATE SRL which reserves the right to cancel any registration with a simple communication via email, even without providing any justification.

 

The contract stipulated between the Supplier and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Erboristeria Ippocrate. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, you declare that you have read all the information provided to you during the purchase procedure, and that you fully accept the general and payment conditions transcribed below.

 

The presentation of the products on the site is aimed at users so that they can formulate a purchase proposal towards the seller and does not have the nature of a binding offer to the public pursuant to art. 1336 cc, any decision regarding the acceptance of the proposals made remains at the full discretion of the seller.

 

In order to proceed with a purchase order, the customer must be registered on the website www.erboristeriaippocrate.com and have communicated all the data requested during registration, consenting to the processing of the same for the purposes indicated.

 

Once registration is completed, the customer will be able to select one or more products that he intends to purchase, placing them in a virtual "cart", of which he can always view the contents in the "cart summary" section, with specific indication of the overall price and quantity. before proceeding with placing the order. Registration can also be carried out after having chosen the product you intend to purchase.

 

At any time before placing the order, the customer can exclude the previously selected products by clicking on "delete" or "previous" or add further products by clicking on "continue shopping".

 

Once the products he intends to purchase have been selected and placed in the cart, the customer will be asked to confirm the address indicated during login or registration for the delivery of the products and for billing and subsequently to choose a shipping option and method. of payment among those indicated.

 

By clicking on the "complete order" button at the end of the procedure started, the customer will place the order. Each order forwarded according to these methods must be understood, for all intents and purposes, as a contractual proposal by the customer. Placing the order implies the assumption of the obligation to pay.

 

Once the order has been placed by the customer, the seller will confirm receipt of the order by sending an email to the email account communicated by the customer at the time of registration.

 

By sending this e-mail, the seller will also communicate to the customer the acceptance of the order and the detailed summary of the information relating to the same.

 

The contract will be considered concluded and therefore the order accepted when the customer receives news of the acceptance of his purchase proposal by the seller and therefore with the receipt of the order confirmation and acceptance email.

 

Orders acquired from our website https://www.erboristeriaippocrate.com are subject to the approval of Ippocrate srl. The availability of the goods ordered is guaranteed only upon receipt of the order confirmation, therefore ACCADEMIA IPPOCRATE SRL declines any responsibility for any damages resulting from improper use of the site (non-sale or non-delivery). The seller will have the right to accept or reject the orders received without the customer being able to advance rights or claims in the event of non-acceptance, except in the case of simultaneous payment, the reimbursement of the sums. In the case of non-contextual payment, if payment for the products does not take place within the expected deadline, the sales contract must be considered terminated and ineffective.

 

6. Photos, measurements and drawings

 

The photos shown on the site are intended for information purposes only and may be subject to change without notice. The images and technical data accompanying the sheet of each product may not be complete and exhaustive of its characteristics, but may contain differences in weight, colour, etc.

 

Logos and trademarks that may be mentioned or represented on the site are the legitimate owners.

 

7. Terms of payment

 

For each order, the customer will pay the price of the products ordered in full.

 

It is understood that, in the event of non-acceptance of the order by the seller, the latter will promptly refund customers any amounts already paid.

 

 

 

By placing an order through our website, you represent and warrant that the payment details provided in your order are valid and correct and that following our acceptance and processing of your order, payment will be made for the full amount.

 

Payments must be made to ACCADEMIA IPPOCRATE SRL according to the following methods:

 

A. ADVANCE BANK TRANSFER. Upon receipt of the order confirmation for the indicated amount. The goods will be shipped after the credit has been received. If 5 working days have passed from order confirmation without having received payment, the order will be considered cancelled.

 

1. CREDIT CARD/PAY PAL/STRIPE. Upon receipt of the order confirmation for the amount indicated via our site. If 5 working days have passed from order confirmation without having received payment, the order will be considered cancelled.

 

We are not responsible for any fees or other amounts charged by your credit card issuer or bank as a result of our processing of your credit/debit card payment in accordance with your order.

 

For payments made by credit card, all debit or credit card holders may be subject to authorization or authentication. If your credit/debit card issuer or our service provider refuses to, or, for any reason, does not authorize or validate your payment, we will not be liable for any delay or failure to deliver with respect to/ the product(s) ordered.

 

1. MARK ON DELIVERY. Paying in cash to the courier on delivery. This option includes an additional shipping cost of €13.00 for collection costs.

 

The customer will be required to indicate, exclusively among those proposed, the payment method he intends to use.

 

By providing us with relevant information, you authorize us to transmit to or obtain, from time to time, from relevant third parties, information including (but not limited to) your name, address, telephone number, credit/debit card or credit reports, data useful for authenticating the identity and delivery address of the product(s), to validate the card used for payment and to obtain authorizations for payments for the product(s).

 

Any refund to the customer, even in the event of failure to execute the order due to even temporary unavailability of the requested product, will be credited, in the case of a contract concluded with the consumer, using the same payment method used for the initial transaction, unless which has been expressly agreed otherwise with the consumer and provided that the consumer does not incur any costs as a consequence of the reimbursement.

 

In the case of a contract concluded with a professional, the refund will be made using one of the methods proposed by the seller and accepted by the customer, in a timely manner.

 

In case of cancellation of the order, the seller will request the cancellation of the transaction and the release of the committed amount, if it is an order already paid. The release times are immediate but, for some types of cards, depend exclusively on the banking system and can last until their natural expiry (generally 24th day from the authorization date). The customer may only see the transaction displayed on his next bank statement, which can also happen in the month following the date of the transaction. Once the transaction has been canceled, under no circumstances can ACCADEMIAIPPOCRATE SRL be held responsible for any damages, direct or indirect, caused by delay in the failure to release the committed amount by the banking system. At no time during the purchase procedure is ACCADEMIA IPPOCRATE SRL able to know the information relating to the buyer's credit card, transmitted via a secure connection directly to the website of the banking institution that manages the transaction. No computer archive of ACCADEMIA IPPOCRATE SRL will retain such data. Under no circumstances can ACCADEMIA IPPOCRATE SRL be held responsible for any fraudulent or improper use of credit cards by third parties when paying for products purchased on all domains owned by ACCADEMIA IPPOCRATE SRL.

 

In case of exercise of the right of withdrawal by the consumer, as regulated by the art. 15 of the General Conditions, the seller will credit the refund, minus the delivery costs, according to the methods set out in the previous paragraph, without undue delay and in any case within fourteen days from the day on which it is informed of the consumer's decision to withdraw from the contract.

 

In the event of withdrawal, the seller will not be required to reimburse additional costs if the consumer has expressly chosen a different and more expensive type of delivery than the standard one proposed by the seller.

 

However, the seller reserves the right to withhold the refund until it has received the goods in their original packaging and has verified their integrity.

 

8. Invoice – Tax Receipt

 

The invoices will be issued in electronic format, and a copy of the invoices will be attached to the package containing the product which will be sent to the customer by the seller.

 

If the purchase is made by a company with an express request for a company invoice, it is very important to indicate both the tax code and the VAT number in the order. You will also need the SDI code or, alternatively, the certified email address. The specific company name must also be indicated (for example spa, srl, sas, snc, coop., association, sole proprietorship, etc.). In the absence of this data it is not possible for us to issue an invoice and we will therefore issue the normal tax receipt after which no other tax document can be issued for the same transaction. For the vast majority of orders the receipt is the ACCOMPANYING TAX DOCUMENT of the shipped material, sent together with the shipment to the recipient of the order, pursuant to art. 14 Presidential Decree 445/2000. For the issue of the receipt, the information provided by the Customer at the time of the order is valid. No changes to the receipt will be possible after it has been issued. The receipt must be shown for any dispute relating to the products purchased.

 

9. Transport

 

The seller will deliver the products selected and ordered with the shipping methods chosen in the purchase order, to the address indicated by the customer.

 

To ensure that products are delivered correctly, we require a signature upon delivery of the product. It is important that you or a person you trust is present to sign when the products are delivered. Once you (or a person you trust) has signed for delivery of the product we will no longer be responsible for the shipment of such products.

 

The transport costs indicated in the appropriate section refer to Italian. Shipping costs of €6 + 22% VAT will be applied only for orders under €60.

 

For deliveries on foreign territory the rates differ from state to state and are indicated when completing the order once the destination data has been entered.

 

We suggest that foreign customers send an email with the requested products to receive a detailed quote and thus find out in advance any costs or obstacles to sending certain products. Within the European Union there are generally no difficulties in shipping all items. Outside the EU, however, some particular items are subject to legislative or customs obstacles depending on the rules of the specific destination country.

 

Transport costs are borne by the customer, calculated in relation to the weight, volume of the packages and their destination, and will be communicated in advance in the order confirmation.

 

 

 

10. Delivery

 

The delivery terms are purely indicative and have no contractual value.

 

In the case of a contract concluded with a consumer, the products will be delivered at the latest within thirty days from the date of conclusion of the contract, unless otherwise agreed by the parties in the email confirming and accepting the order.

 

Delivery is subject to payment by the customer of the price of the products and services connected to the shipment.

 

The goods travel at the risk of the customer who, in his own interest, must verify, at the time of delivery of the products, that the number of packages delivered corresponds to what is indicated in the accompanying invoice received in copy and that the product packaging is intact, not damaged or altered. Once the courier's transport document has been signed, the customer will no longer be able to raise any objections regarding the quantity and packaging of what has been received.

 

Any complaints must be made directly to the carrier at the time of delivery. ACCADEMIA IPPOCRATE SRL will not be held responsible for missing or tampered packages not reported directly to the carrier at the time of delivery.

 

If the Customer decides to ship the purchased Products to an address different from the one entered during registration on the Site, the Customer guarantees that third parties resident, or otherwise present, at that domicile are aware of the shipment made there and that, in any case, have provided the Customer with prior consent to receive the Products purchased by them on the Site.

 

In case of impossibility to deliver the goods due to unavailability of the recipient or for other reasons not attributable to ACCADEMIA IPPOCRATE SRL or the courier, all further transport and storage costs will be charged to the customer.

 

11. Prices

 

All sales prices of the products indicated on the Internet site www.erboristeriaippocrate.com are expressed in euros and constitute an offer to the public pursuant to art. 1336 cc The sales prices include VAT and all other taxes.

 

All prices and any additional charges, where applicable, are indicated in the purchase procedure and clearly specified in the order summary sheet in the "payment" section, as well as in the subsequent email confirming receipt of the order and acceptance of the same.

 

ACCADEMIA IPPOCRATE SRL reserves the unquestionable right to make changes to the published list prices at any time, even without notice, if the cost components of the individual items make it necessary.

 

However, any price changes will not be effective for customers who have already placed an order.

 

In the event of a price discrepancy being detected following the purchase order, the Customer may notify it by telephone or e-mail and withdraw, without applying any penalty, from the purchase commitment undertaken.

 

12. Import duties

 

If you purchase products on our site, paying for them in Euros, and wish to receive them outside of Italy, they may be subject to import duties and taxes which are collected at the time of delivery of the product. You are responsible for paying import duties and taxes. Please note that we have no control over these charges and that we are not

 

 

 

able to estimate their amount. We encourage you to contact your local customs office before placing an order.

 

13. Ownership of the goods

 

ACCADEMIA IPPOCRATE SRL remains the owner of the goods until full payment by the customer, even if sold to third parties.

 

14. Product availability

 

The Supplier ensures the processing and fulfillment of orders without delay via the electronic system used. To this end, it indicates in real time, in its electronic catalogue, the number of available and unavailable products.

 

If an order exceeds the existing quantity in the warehouse, the Supplier will inform the Buyer via e-mail whether the good can no longer be booked or what the waiting times are to obtain the chosen good, asking if he intends to confirm the order. order or not.

 

15. Force majeure and third party events

 

Erboristeria Ippocrate is not responsible for cases of force majeure, unavailability of means of transport, third party actions, unforeseeable and unavoidable events which cause a delay in deliveries and/or make deliveries difficult or impossible or cause a significant increase in the cost of delivery to be paid of the Accademia Ippocrate srl.

 

In the cases referred to in the previous paragraph, Accademia Ippocrate srl has the right to split, postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Contract. In such cases, Accademia Ippocrate srl undertakes to provide timely and adequate communication of its decisions to the e-mail address provided by the Customer, who, in this case, has the right to a refund of any price already paid, excluding any further claim in any capacity, towards Accademia Ippocrate srl. In this sense, the Customer explicitly renounces any claim, even by way of mere reimbursement and/or compensation, against Accademia Ippocrate srl.

 

16. Consumer right of withdrawal

 

The right of withdrawal can be applied only and exclusively if the Customer is a "consumer".

 

The consumer can withdraw from the sales contract, without providing any reason and without incurring additional costs, within fourteen days starting from the moment of acquiring physical possession of the goods.

 

If the consumer chooses to exercise the right of withdrawal, he will promptly communicate his decision to the seller, using the appropriate form downloadable here to be sent by email to the address info@ippocrate.info or through any other explicit declaration of your decision to withdraw from the contract.

 

The deadline for exercising the right of withdrawal is considered respected if the consumer sends the goods back (delivery to the post office or courier) before the expiry of the fourteen day period.

 

The goods to be returned must be in the same condition in which they were delivered and retain their original packaging and labels. The right of withdrawal applies only to goods which are intact at the time of return and cannot be exercised for products which, by their nature, cannot be returned, for products made to measure or clearly personalized, for the supply of goods which risk deteriorating or expire quickly.

 

The Customer will be responsible for any costs incurred in returning the products (including, for the avoidance of doubt, the payment of any import duties and taxes), except in the case of shipping products sent by mistake or defective. If you do not return the products as requested, we may charge a sum not exceeding the direct costs of recovering the products.

 

The Customer must take reasonable care of the products while they are in his possession. If you fail to comply with these obligations, we may refuse to accept the cancellation described in clause 16 and take action to obtain compensation.

 

The goods must then be returned at the buyer's expense to ACCADEMIA IPPOCRATE SRL, with registered office in via Pecorina 95, Sarzana 19038 SP. The costs of returning the product are borne by the consumer.

 

The Customer may, if necessary, insure the shipment against theft and transport damage by taking charge of the related costs. If the returned product has not been insured for the value indicated on the invoice, in the event of damage or loss occurring during transport, Erboristeria Ippocrate reserves the right to charge for any damage suffered withholding them from the sums to be refunded.

 

Having verified the above conditions, the seller will refund the amount paid, withholding the shipping costs.

 

Regarding the methods of reimbursement of payments received from the consumer, please refer to the provisions of the art. 4 of these general conditions of sale.

 

With reference to the hypotheses of exclusion of the exercise of the right of withdrawal, art. 59 Legislative Decree no. 206/2005, in particular with reference to letters d) and e).

 

17. Optional form to exercise the right of withdrawal

 

Optionally, the User can withdraw using the following form, which must be sent completed in its entirety to the email address info@ippocrate.info before the withdrawal period expires:

 

With this form I communicate the withdrawal from the sales contract relating to the following goods/services:

 

Order number:

 

Ordered on:

 

Name and Surname: Address:

 

Date:

 

 

 

 

Email associated with the account from which the order was placed: The goods must be sent to: ACCADEMIA IPPOCRATE SRL Via Paganino 4b 19038 Sarzana (SP) - Italy

 

 

 

18. Return terms and conditions For clarity we specify that we refund or replace products only in the cases described and according to clauses 25 and 26.2. In cases not covered by these clauses, we will not offer any refund or replacement. Online purchases can be refunded (or replaced) by notifying the address of ACCADEMIA IPPOCRATE SRL Via Paganino 4b 19038 Sarzana (SP) – Italy (mentioned in clause 6.2 above). 26.2 When you return a product to us: (a) because you are canceling the contract under clause 25 above, we will refund the price of the product in full (except as described in clause 25.3) as soon as possible and, in any case, by 30 days from receipt of the notice of withdrawal; or (b) because we believe the product is defective, we will examine the returned Product considering, among other points, whether and to what extent (if any) the product has been used and damaged. Part of our review process will be to discuss the product in question directly with you and, where appropriate, a product replacement or refund will be considered. Once we have determined that the defect exists, we will either refund the price in full (including the shipping costs of sending the product to you and returning it to us), or replace the product in question. If you choose to be refunded, we will process the refund due as quickly as possible, and in any case within 30 days from the day on which we have confirmed your right to a refund due to defects in the goods. (c) except in exceptional cases, we will refund you using the same payment method and crediting the amount paid to the same credit card used to purchase the product. For the avoidance of doubt, recipients of a gift voucher are only entitled to a replacement of the products.

 

 

 

 

 

27. Damage and Insurance

 

As already indicated previously, the goods travel at the Customer's risk, therefore the customer has the right to insure their shipment. This protects you in the event of entire or partial damage and/or entire or partial loss of your shipment. Insurance is optional but, in the absence of it, it will not be possible to compensate the customer in any way in the event of damage or loss of the shipment except within the limits of the law. The insurance can be purchased when choosing the type of transport and in the final stages of the order. Finally, the insurance can only be applied if the Customer, when collecting the package, applies the signature "subject to verification". You will therefore have to physically write, next to the signature for the collection of the package, the words "subject to verification" without which the Customer automatically accepts the package as perfectly intact and any possibility of applying the insurance will expire.

 

Except in the case in which the customer has purchased the insurance service, if the transport of your shipment is carried out by land or air domestically, our responsibility for the risks of loss or damage to the products during transport will be governed by the 'art. 1696 cc as amended by Legislative Decree 21.11.2005 n. 286, and therefore limited to €1 (one Euro) for each kilogram of lost or damaged goods, unless otherwise agreed in writing between the Parties, as well as, for the part not regulated therein, by the legislation of the code. civil on the transport contract.

 

28. Communications and complaints

 

In compliance with the provisions of the art. 7 paragraph 1 letter. c) Legislative Decree no. 70/2003, for any problem, complaint, complaint, information on the purchase of the Products or on the order placed, the customer can contact the seller via the e-mail address info@ippocrate.info, or on the mobile telephone number 3381659720, or address post office Via Paganino 4b 19038 Sarzana (SP) or PEC accademiaippocrate@pec.it

 

Any complaints regarding defective or damaged goods must be sent in writing to ACCADEMIA IPPOCRATE SRL via e-mail no later than 8 days from receipt of the goods. The email must contain the code, the number of pieces, and the reference invoice number and date of the reported products. You are also asked to attach a photo of the damaged products.

 

The return of the goods must be authorized in advance by ACCADEMIA IPPOCRATE SRL

 

Authorized returns must be sent to ACCADEMIA IPPOCRATE SRL carriage paid, accompanied by a regular delivery note and the relevant purchase details.

 

29. Returns

 

Returns are not accepted unless previously authorized by Erboristeria Ippocrate after opening a complaint. Transport costs for all returns, including those for product warranty or non-conformity, are borne by the sender as required by current laws. We do not accept returns for products sold at a discount or on offer as well as on Black Friday, sales and promotions. The returned goods must be intact and returned in the original packaging, with the seals intact, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, attachments, etc.); To limit damage to the original packaging, we recommend placing it in a second box; In all cases, affixing labels or adhesive tapes directly to the original packaging of the product should be avoided.

 

The customer is responsible for the decrease in the value of the product due to handling other than that necessary to establish its nature and characteristics. In the event of management of returns that are particularly administratively demanding (such as the non-exhaustive issuing of company invoices and subsequent credit notes), the customer may be charged €15.00.

 

RETURNS FOR NON-COMPLIANT PRODUCTS

 

In the event that the Customer declares, in the manner referred to in the previous point of these general contract conditions, the non-conformity and/or discrepancy of the products with the order,

 

ACCADEMIA IPPOCRATE SRL will collect the product at its own expense for the purpose of replacing it. If the object of the order contested as non-compliant does not return in the same conditions of receipt, i.e. in perfect condition, unused, provided with the original packaging and any booklets, without any defects, but instead is returned lacking in only one of the said essential characteristics, ACCADEMIA IPPOCRATE SRL will consider the purchase of the said good by the Customer to be complete.

 

Likewise, if the object of the order contested as non-compliant, turns out to conform to its description, intact and functioning, differently from what was declared by the Customer, ACCADEMIA IPPOCRATE SRL will consider the purchase of the said good by the Customer to be complete.

 

 

 

 

10. AUTHORIZATIONS Should the Consumer exercise the right of withdrawal, as set out in point 8 of these general conditions, the Customer authorizes ACCADEMIA IPPOCRATE SRL to refund the amount (in case of payment made by bank transfer or bank check), on the number of current account provided by the Customer himself to ACCADEMIA IPPOCRATE SRL10.1. By filling in the personal data sheet in the registration procedure necessary to activate the process for the execution of this contract and the related further communications, the Customer authorizes ACCADEMIA IPPOCRATE SRL to communicate non-sensitive personal data (residence, telephone number) to suppliers of the products and/or to the couriers and/or shippers used for the delivery of the purchased goods in order to allow the procedures necessary for their delivery. 10.2. By filling in the personal data sheet in the registration procedure necessary to activate the process for the execution of this contract and the related further communications, the Customer authorizes ACCADEMIA IPPOCRATE SRL to receive informative communications strictly relating to products and services provided by the site www .erboristeriaippocrate.com.16. Responsibility The seller cannot be held responsible towards the customer for disservices or malfunctions connected to the use of the internet outside of its control. The seller assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment when paying for the products purchased. The seller will not be responsible in the event of delays in deliveries of the purchased goods due to insufficient stocks at the supplier or due to closure periods for holidays or other cases due to force majeure. In particular during the holidays, Christmas, New Year, Epiphany, Easter, mid-August and the second half of August when order processing and delivery times may vary. In particular, orders received from 30 December to 6 January are to be considered processed starting from 7 January.

 

In the case of a contract concluded with a consumer, the risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter physically takes possession of the goods.

 

The loss of the thing for a reason not attributable to the seller does not free the professional from the obligation to perform the consideration, even if the thing has not been delivered to him.

 

 

 

17. Defect liability, proof of damage and compensable damages: the supplier's obligations.

 

Pursuant to the articles. 114 et seq. of the Consumer Code, the Supplier is responsible for damage caused by defects in the goods sold if he fails to communicate to the injured party, within three months of the request, the identity and domicile of the producer or of the person who supplied him with the goods. .

 

The aforementioned request by the injured party must be made in writing and must indicate the product that caused the damage, the place and date of purchase; it must also contain the offer for viewing the product, if it still exists.

 

 

 

The Supplier cannot be held responsible for the consequences resulting from a defective product if the defect is due to the conformity of the product, to a mandatory legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the time in which the manufacturer put the product into circulation, it still did not allow the product to be considered defective.

 

No compensation will be due if the injured party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it.

 

In any case, the injured party will have to prove the defect, the damage, and the causal connection between the defect and the damage.

 

The injured party may request compensation for damages caused by death or personal injury or by the destruction or deterioration of something other than the defective product, provided that it is of a type normally intended for private use or consumption and thus mainly used by the injured party.

 

 

 

18. Guarantee of Conformity

 

All Products that fall into the category of "consumer goods", as regulated by art. 128, 2nd paragraph of the Consumer Code, sold through the Application are covered by the legal guarantee of conformity provided for by the articles. 128-135 of the Consumer Code. The legal guarantee of conformity is reserved for consumers. It, therefore, applies only to users who have made the purchase on the Application for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out.

 

Those who have purchased on the Application and who do not have the status of consumers will be subject to the guarantees for defects in the goods sold, the guarantee for defects in promised and essential qualities and the other guarantees provided for by the civil code with the relevant terms, forfeitures and limitations (articles 1490 et seq. of the Civil Code).

 

The lack of conformity that occurs within 24 months from the date of purchase of the Product must be reported within the following 2 months from the date of discovery of the defect.

 

Unless proven otherwise, it is presumed that defects of conformity which appear within six months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the Product or the nature of the lack of conformity. After six months, the User will have to provide proof that the damage was not caused by incorrect or improper use of the Product.

 

Pursuant to art. 130 of the Consumer Code, in the event of a lack of conformity of the Product, the User has the right to have the goods restored to conformity, without charge. To this end, the User can normally choose between repairing the Product or replacing it. This right of choice cannot be exercised if the requested remedy is objectively impossible or excessively onerous. Furthermore, the User has the right to an adequate reduction in the price or termination of the contract, only if one of the following situations occurs:

 

1. i) repair and replacement are impossible or excessively expensive;

 

1. ii) the Owner has not repaired or replaced it within a reasonable time;

 

iii) the replacement or repair caused significant inconvenience to the consumer. If the User intends to take advantage of the remedies provided by the legal guarantee that accompanies the

 

Products, you must contact the Owner at the e-mail address info@ippocrate.info The Owner will provide prompt feedback

 

upon communication of the alleged lack of conformity and will indicate to the User the specific procedure to follow, also taking into account the product category to which the Product belongs and/or the defect reported.

 

 

 

To benefit from Warranty Assistance, the Customer must keep the invoice received via email in PDF format. By accepting the purchase contract, the Customer acknowledges the assistance methods in force at the time of the use of Warranty Assistance.

 

In cases where the application of the guarantees requires the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging, any documentation and accessories: manuals, cables, etc.). To limit damage to the original packaging we recommend, when possible, placing it in a second box; In all cases, affixing labels or adhesive tapes directly to the original packaging of the product should be avoided.

 

Erboristeria Ipocrite will make every diligent effort to replace at its own expense, with other products of the same quality and title available in its warehouses, those products delivered that are damaged or defective. If replacement with the same product is not possible, Erboristeria Ipocrite will refund the Customer the amount paid for the defective product, excluding any further liability of Erboristeria Ippocrate, for any reason.

 

19. Industrial and Intellectual Property Rights

 

The Owner declares to be the owner and/or licensee of all intellectual property rights relating to and/or relating to the Application and/or the materials and contents available on the Application. The User may use the Application and the materials and contents contained therein only for personal and non-commercial use. These Conditions do not grant the User any license to use the Application and/or individual contents and/or materials available therein. Any other use or reproduction of the Application or the materials or contents contained therein is strictly prohibited.

 

All trademarks, figurative or nominative and all other signs, trade names, service marks, word marks, commercial names, illustrations, images, logos appearing in the Application are and remain the exclusive property of the Owner or its licensors and are protected by current trademark laws and relevant international treaties.

 

Any reproductions in any form of the explanatory texts and contents of the Application, if not authorized, will be considered violations of the intellectual and industrial property rights of the Owner.

 

20. Exclusion of Warranty

 

The Application is provided "as is" and "as available" and the Owner does not provide any express or implicit guarantee in relation to the Application, nor does it provide any guarantee that the Application will satisfy the needs of the Users or that it will not have will never be interrupted or will be error free or will be free of viruses or bugs.

 

The Owner will endeavor to ensure that the Application is available uninterruptedly 24 hours a day, but cannot in any way be held responsible if, for any reason, the Application is not accessible and/or operational at any time or for any period . Access to the Application may be suspended temporarily and without notice in the event of system failure, maintenance, repairs or for reasons completely beyond the control of the Owner or for events of force majeure.

 

 

 

21. Limitation of Liability

 

The User undertakes to indemnify and hold harmless the Owner (as well as any companies controlled or affiliated by the same, its representatives, collaborators, consultants, administrators, agents, licensees, partners and employees), from any obligation or liability, including any legal costs incurred to defend oneself in court, which may arise due to damage caused to other Users or third parties, in relation to the Content uploaded, the violation of the terms of the law or the terms of these Conditions.

 

Therefore, the Owner will not be responsible for:

 

1. any losses that are not a direct consequence of the breach of the Contract by the Owner;

 

2. any loss of commercial opportunity and any other loss, even indirect, possibly suffered by the User (such as, by way of example and not limited to, commercial losses, loss of revenues, income, profits or presumed savings, loss of contracts or commercial relationships, loss of reputation or goodwill value, etc.);

 

3. damages or losses resulting from interruptions or malfunctions of the Application due to events of force majeure or, in any case, to unforeseen and unforeseeable events and, in any case, independent of the will and outside the sphere of control of the Owner such as, by way of example and not limited to, failures or interruptions to telephone or electricity lines, the internet network and/or other transmission tools, unavailability of websites, strikes, natural events, viruses and cyber attacks, interruptions in the supply of products, services or third-party applications ;

 

4. incorrect or unsuitable use of the Application by Users or third parties;

 

5. the issuing of incorrect tax documents due to errors relating to the data provided by the user, the latter being solely responsible for the correct insertion.

 

In no case may the Owner's limit of liability exceed double the cost paid by the user for the service used.

 

22. Links to third party sites

 

The Application may contain links to third-party sites. The Owner has no control over them and, therefore, is in no way responsible for the contents of these sites.

 

Some of these links may lead to third-party sites that provide services through the Application. In these cases, the general conditions for the use of the site and for the use of the service prepared by third parties will apply to the individual services, with respect to which the Owner assumes no responsibility.

 

23. Buyer's obligations

 

The Consumer undertakes and obliges, once the "online" purchase procedure has been completed, to print and keep these general conditions, which, moreover, he will have already viewed and accepted before purchasing, as well as the specifications of the product object of the purchase, and this in order to fully satisfy the condition set out in the articles. 3 and 4 of the Legislative Decree.

 

1999. 185/1999.

 

These general conditions may be updated or modified at any time by Ipocrite Srl which will communicate them through the normal communication channels present on the site. The Consumer undertakes and obliges, whenever there is a modification to these general conditions, to ensure that they are printed and stored.

 

The buyer is strictly prohibited from entering false, and/or invented, and/or imaginary data in the registration procedure necessary to activate the process for the execution of this contract and the related further communications; the personal data and the e-mail must be exclusively your real personal data and not those of third parties, or fictitious. It is expressly forbidden to make double registrations corresponding to a single person or enter data of third parties. ACCADEMIA IPPOCRATE SRL reserves the right to legally prosecute any violation and abuse, in the interest and protection of all consumers.

 

The Customer indemnifies ACCADEMIA IPPOCRATE SRL from any liability deriving from the issuing of incorrect tax documents due to errors relating to the data provided by the Customer, the Customer being solely responsible for the correct insertion.

 

 

 

The Buyer undertakes to pay the price of the purchased good in the times and ways indicated in the Contract.

 

The Buyer undertakes, once the online purchase procedure has been completed, to print and keep this contract.

 

Upon delivery of the goods by the courier, the Customer is required to check that the packaging is intact, not damaged, wet or otherwise altered, including the closing materials (adhesive tape or metal straps). Any damage or mismatch in the number of packages or indications must be immediately reported to the courier who carries out the delivery by accepting the package by adding the word "subject to reserve" on the courier's receipt and in your own. Once the courier document has been signed, the Customer will not be able to make any objections regarding the external characteristics of what was delivered. From the moment the goods are delivered to the courier, the goods always travel at the risk of the Customer.

 

Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the methods set out in this document.

 

The information contained in this contract has, moreover, already been viewed and accepted by the Buyer, who acknowledges it, as this step is made mandatory before the purchase confirmation.

 

24. Give up

 

No waiver by either party of any provision of these Terms will be effective unless it is expressly stated to be a waiver and is communicated in writing.

 

25. Invalidity of individual clauses

 

If any provision of these Conditions is found to be illegal or invalid, it will not be considered to be part of the General Conditions and this will not affect the remaining provisions which will continue to be valid to the maximum extent permitted by law.

 

26. Edit

 

The Owner reserves the right to modify these Conditions at any time by giving specific notice on the Application. The User acknowledges and accepts that any changes to these Conditions will apply to orders sent by Users after the date of communication of modification of the Conditions.

 

 

 

30. Processing of personal data The personal data collected through this site will be processed in accordance with EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter GDPR - General Data Protection Regulation) The seller protects privacy of its customers and guarantees that the processing of data complies with the provisions of Legislative Decree 30 June 2003 n. 196. The data controller is ACCADEMIA IPPOCRATE SRL in the person of its legal representative pro tempore. The contact details of the data controller are shown at the bottom of this page. The personal and fiscal data acquired by the data controller are collected in computer and telematic form, with the aim of registering the order and providing for the conclusion and execution of the contract (also in terms of shipping and invoicing), as well as for the purpose of sending commercial information and advertising via e-mail, only where explicitly requested by the customer during registration. All data collected cannot be used for other purposes except those indicated and authorized by the customer, nor disclosed to unauthorized persons and will be kept for the period necessary for the aforementioned purposes. After this deadline, the data will be deleted or transformed into anonymous form. However, their removal will take place safely. The data controller is the company ACCADEMIA IPPOCRATE SRL, with registered office in Via Santa Teresa 5/a Lerici – SP 19032. The data will not be transferred to third countries or international organizations, possibly excluding some of the subjects mentioned above, which guarantee process data according to the principles of the GDPR. The data will be archived and stored to fulfill current legislative and fiscal obligations and subsequently for statistical purposes, for the time necessary for these purposes. The website www.erboristeriaippocrate.com adopts the security measures required by the legislation on the protection of personal data (in particular art. 32 of the RGPD) and by good industry practices, in order to guarantee maximum security and confidentiality of the data processed and prevent unauthorized dissemination or access. Pursuant to the articles. 12 and following of the GDPR you have the right, by contacting the data controller: to obtain confirmation of the existence or otherwise of personal data concerning you and to know its origin; to know the purposes of the processing, the data retention period, their scope of circulation and access their content in an intelligible form; to request to update, modify, correct, rectify, integrate your personal data; to request cancellation, transformation into anonymous form, blocking of data processed in violation of the law or limitation of processing; to object to the processing for legitimate reasons; to request the deletion of data in the cases provided for by the art. 17 of the GDPR; for data processed based on the consent provided, you have the right to revoke the consent, without prejudice to the lawfulness of the processing carried out before the revocation; to object to the processing of data for the purpose of sending advertising material or commercial communication; to receive a copy of the data provided and request that such data be transmitted to another data controller in a commonly used structured format; you have the right to lodge a complaint with a competent supervisory authority pursuant to art. 77 and following of the GDPR, if you notice a violation of your rights. You have the right to know the identification details of the data controller, of the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of it. The services of this site are reserved for adults. Minors may use the services only with the authorization and supervision of their parents or guardians. Cookie policy By using the website www.erboristeriaippocrate.com (hereinafter, for brevity, "the Site"), you consent to the use of cookies in accordance with this Cookie Policy. If you do not wish to consent to such use, you must set your navigation program appropriately (with the instructions found below) or not use the Site. If you decide to disable the cookies set by the Site, this could prevent their correct functioning. operation. What are cookies Cookies are sets of data that can be sent from a website to your browser, and saved by it on your computer (or other devices enabled for internet browsing, for example smartphones or tablets). A cookie contains the name of the website from which the cookie comes, the "expiration" of the cookie (i.e. how long it will remain on your device), and a value, which is usually a unique identification code. Cookies are safe: they are not executable code, they only contain information written by the website, and can only be read by the site that created them. Cookies can be used in different ways: as an aid to navigation on a website, or to enable some advanced features (for example e-commerce carts, password-protected user areas), to store user preferences relating to the website (for example the language), for statistical purposes, as a tracking and profiling tool to display advertising relevant to the user's interests, and much more. Types of cookies There are two types of cookies: "session" cookies and "persistent" cookies. Session cookies are temporary cookies that remain stored on your device until you leave the website or close your browser. A persistent cookie remains on your device even after the browser is closed, until the set expiry date or until it is deleted by the user. Third-party cookies Third-party cookies are cookies set by a website other than the one you are currently visiting. For example, if a site contains a Facebook "Like" button, that button may set a cookie that can be read by Facebook. If a user believes that this may be a cause for concern and interference in their privacy, they can disable third-party cookies in their browser settings. Managing Cookies There are several ways to manage cookies and other tracking technologies. By changing your browser settings, you can choose whether to accept or reject cookies, or receive a warning message before accepting a cookie from the websites you visit. You can decide to accept or reject all cookies, or only third-party cookies, or those relating to one or more specific websites. If you use multiple navigation devices, or multiple browsers, the setting must be made in each of them. Please remember that by completely disabling cookies in your browser, many websites will no longer be able to function properly. The ways to manage cookies are different for each browser. For further information, please refer to the manual or online help of each browser, or to the following sites: Microsoft Internet Explorer, Mozilla Firefox, Google Chrome www.erboristeriaippocrate.com uses the following cookies: Session cookies: a technical cookie is used to ensure some essential functions of the Site (for example the order procedure and any login carried out by registered users). Persistent cookies: a technical cookie is used to allow the shopping cart and list of favorite products to function. It has a duration of one year. A persistent cookie is also used which stores the consent given by users to the use of non-technical cookies. All the aforementioned cookies are strictly necessary for the functioning of the Site, and not subject to prior consent, as they are essential to ensure the services requested by the user. Third-party technical cookies: www.erboristeriaippocrate.com uses some features made available by Facebook ("Like" and "Share" buttons), Twitter ("Share" button), Whatsapp ("Share" button), Trustpilot (management of reviews on the site and on the products), which do not create cookies on the device, and also by Google (Google Analytics, site visit statistics system): Google declares that Google Analytics cookies do not contain any personal data about the user, and not to associate the user's IP address with any other data held in order to obtain a more detailed user profile. The Google Analytics cookies used on the Site use the anonymization of the IP address, which prevents the user from being uniquely identified, therefore they are similar to technical cookies and do not require prior consent (Google Analytics Cookie Policy). Other non-technical cookies On some occasions, the site may use non-technical cookies, subject to prior consent and which you can authorize or not via the "Cookie banner" that appears on your first visit to the site; subsequently, you can modify the consent at any time by clicking on the "Cookie consent" item in the footer of the site. These cookies fall into the categories described below. Statistical cookies (analytics): they are used to measure traffic, understand how the site works, how visitors interact with it and whether there may be technical problems. These cookies are not used to collect information that identifies visitors. The site may use this type of cookies provided by: Google, Microsoft, Hotjar. Personalization and functionality cookies: they allow the site to remember the choices made by the user and to provide advanced and more personal features, including the customization of some sections of the site to provide content more relevant to the user's choices and interests. The site may use this type of cookies provided by: Google, Microsoft, Hotjar, Sendinblue Brevo, MyAgile, Prestashop. Profiling and marketing cookies: they are used to measure the effectiveness of advertising campaigns and provide personalized commercial content based on user behavior and preferences. The site may use this type of cookies provided by: Google, Facebook/Meta, Sendinblue. 31. Method of archiving the contract The customer may keep a copy of these general conditions, using the normal functions of their browser. The customer will be able to archive the data of their order by saving with the support of the functions of their browser the data summarized in the last web page that precedes the forwarding of each order, either by waiting for the order confirmation email that will arrive, following the forwarding of the order, to the e-mail address indicated by the customer. This confirmation e-mail will contain the data of the order submitted by the customer (information relating to the essential characteristics of the good or service, detailed indication of the price, means of payment, withdrawal, delivery costs and applicable taxes), with consequent possibility of printing or saving this documentation, using the functions of your email program, as well as links to download the general conditions of sale in PDF format. The data of each order will be saved by the company on its systems in a specific "Folder".

 

Each registered customer, by accessing the reserved area "My orders" in the "Customer Area" section, by entering the personal access credentials assigned when registering on the site, will be able to consult their order situation.

 

The Customer undertakes to treat their access credentials to the aforementioned reserved area of ​​the site as confidential and not to make them available to third parties.

 

32. Safeguard Clause

 

In the event that one of the clauses of these General Conditions of Sale is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.

 

33. Settlement of Disputes - Competent Court

 

All disputes arising from this contract will be referred to the La Spezia Chamber of Commerce and resolved according to the Conciliation Regulations adopted by them.

 

If the Parties intend to appeal to the ordinary Judicial Authority, the exclusive and mandatory territorial jurisdiction is that of La Spezia.

 

In the case of a contract concluded with a consumer, the territorially competent court is that of the consumer's place of residence or domicile of choice.

 

34. Online dispute resolution for consumers

 

 

 

The consumer resident in Europe must be aware of the fact that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by European consumers to resolve non-judicial disputes relating to and/or deriving from contracts for the sale of goods and services stipulated online. Consequently, the European consumer can use this platform to resolve any dispute arising from the online contract stipulated with the Owner. The platform is available at the following address:

 

http://ec.europa.eu/consumers/odr/

 

 

 

35. . Applicable law and referral

 

This contract is intended to be concluded in Italy and governed by Italian law.

 

For anything not expressly provided here, the laws applicable to the relationships and cases provided for in this contract apply.

 

36. Various

 

If the user suffers from any pathology and if the products are used for a general or particular improvement of psycho-physical well-being, please remember that the user must consult the doctor before any consideration regarding his or her health. Accademia Ippocrate srl declines any responsibility deriving from incorrect and/or improper use of the information and/or products provided.

 

 

 

27. Final Clause This contract repeals and replaces any agreement, understanding, negotiation, written or oral, previously entered into between the parties and concerning the object of this contract. BY PAYING FOR THE ORDER YOU ACCEPT THE CONDITIONS INDICATED ABOVE